Frequently asked questions

Here you will find answers to the most frequently asked questions about. materials, bonding methods and all technical information. Information about orders, their tracking is available in the tab Your account.

Individualized product customization

What products can be tailored to individual requirements?

The products we offer in the Dekorillo store are made in our own machinery, so it is possible to customize them to meet individual customer requirements. Personalization can be done within almost all products in our store. Customization primarily includes preparation for a specific size, this applies to wallpaper, wall stickers and posters.

In addition, it is possible to make changes in the color scheme and layout of the graphics of individual products. For personalization in this area, please email sklep@dekorillo.pl.

Can I order wallpaper with a pattern to match the bevel, knee wall, trim (wainscoting)?

With the ability to purchase wallpaper by the square meter, it is possible to adjust the size to almost any wall dimension, including a wall with a slant, a knee wall, or a paneling (wainscoting). This allows customers to purchase wallpaper in the quantity they need, and this translates into both financial savings and care for the environment (we do not create unnecessary waste).

For details, please inquire via email: sklep@dekorillo.pl or by phone at. 576 932 272.

Can I change the color of the design on a wallpaper, sticker or poster?

It is possible to personalize selected wallpaper designs, wall stickers and posters. To determine the possibilities for a specific design, please email: sklep@dekorillo.pl.

How much does it cost to customize a product?

We do not charge additional fees for customizing wallpaper for a specific wall size or preparing a visualization.

Is it possible to order a mural (wallpaper with graphics for the entire wall) in a mirror image?

Yes, it is possible to order the mural in mirror image. If you want to customize the design in this way, write us such information in the “Notes to the order”. Matching is free of charge.

Wallpaper

What material is wallpaper printed on?

There are four types of wallpaper to choose from:

Fleece Wallpaper – Smooth and Ecological.

Our fleece wallpaper is a high-end eco-friendly breathable material, free of PVC. Made of cellulose fleece material with a weight of 190g/m², it provides easy application and exceptional dimensional stability, which makes the wallpaper resistant to tearing.

  • Surface: matte and smooth, resistant to cracks and scratches.
  • Eco-friendly: manufactured from environmentally friendly materials, FSC certified and CE marked according to EN 15102:2007+A1:2011.
  • Safety: it has a fire classification (class C – s1, d0) for unprinted and printed material, which means it is flame retardant.
  • Production: product manufactured in the EU, meeting the highest quality standards.
  • PZH approval: a guarantee of safety and hygiene.

Structural Canvas Wallpaper – Fleece with Vinyl Coating

Canvas textured vinyl-coated fleece wallpaper is an extremely durable material that combines an elegant, deep matte surface with high resistance to dirt and scratches. Thanks to its canvas (canvas) structure, it is ideal for rooms requiring durable and easy-to-maintain decorations.

  • Surface: canvas texture, deep matte, elegant and durable appearance.
  • Resistance: high resistance to dirt, can be cleaned with a damp cloth.
  • Material: vinyl-coated interlining with a weight of 350g/m².
  • Application: easy to apply, with high dimensional stability and tear resistance.
  • Light resistance: high resistance (>7 on the wool scale).
  • Safety: flame retardant certificate in accordance with EN 13501-1 (class: B-s2, d0).
  • Production: manufactured in the EU, meeting strict quality standards.

Brush Structural Wallpaper – Fleece with Vinyl Coating

Brush-textured vinyl-coated fleece wallpaper is a durable material that combines an elegant, deep matte surface with high resistance to dirt and scratches. Thanks to its brush texture (brush-painting effect), it is ideal for rooms requiring durable and easy-to-maintain decorations.

  • Surface: brush texture, brush painted wallpaper effect, deep matte, elegant and durable appearance.
  • Resistance: high resistance to dirt, can be cleaned with a damp cloth.
  • Material: vinyl-coated interlining with a weight of 350g/m².
  • Application: easy to apply, with high dimensional stability and tear resistance.
  • Light resistance: high resistance (>7 on the wool scale).
  • Safety: flame retardant certification according to EN 13501-1: B-s2,d0.
  • Production: manufactured in the EU, meeting strict quality standards.

Premium Fabric Wallpaper – Eco-friendly and Durable

Our premium fabric wallpaper is a top-quality eco-friendly product that stands out for its exceptional durability and ease of application. It is ideal for those who are looking for elegant yet practical solutions that provide a long-lasting effect.

  • Material: eco-friendly 270g/m² polyester, very durable and resistant to damage.
  • Application: extremely malleable structure for simple application, dimensional stability and tear resistance.
  • Surface: fine matte texture of the fabric, giving the interior an elegant character.
  • Resistance: high stain resistance, cleanable.
  • Safety: certified as flame retardant (M1 / B1 / B-s2,d0), compliance with EN 71-3.
  • Ecology: Oekotex and A+ certifications, confirming ecological production, and a product from the Resource Program, guaranteeing ecological and economic efficiency.
  • Production: manufactured in the EU, in accordance with the highest standards.

What is the difference between wallpapers? What to follow when choosing one?

Differences between interlining, structured Canvas and premium fabric wallpapers

Each of these wallpapers is distinguished by different features that make them suitable for different applications, and the choice depends on your needs and aesthetic preferences.

1.Fleece Wallpaper – Smooth and Ecological.

    • Surface: smooth, matte, ecological.
    • Material: interlining (cellulose + polyester) without PVC, weight 190g/m².
    • Resistance: breathable material resistant to cracks and scratches.
    • Application: easy application, dimensional stability, flame retardant material.
    • Application: ideal for those looking for a smooth, eco-friendly solution with a minimalist design.

2. Structural Wallpaper – Canvas

      • Surface: canvas (canvas) structure, deep matte.
      • Material: vinyl-covered interlining, weight 350g/m².
      • Resistance: very durable, washable, stain resistant and easy to clean.
      • Application: dimensionally stable, easy to apply, resistant to tearing.
      • Application: for those looking for a wallpaper with a distinctive texture and high durability, great for rooms exposed to dirt.

3. Structural Wallpaper – Brush

    • Surface: deep matte along with the texture of a thick brush.
    • Material: interlining with vinyl coating 350g/m2
    • Resistance: very durable, washable, stain resistant and easy to clean.
    • Application: dimensionally stable, easy to apply, resistant to tearing.
    • Application: for those looking for wallpaper with a distinctive texture, the effect of wallpaper painted with a brush.

4th Fabric Wallpaper – Premium

    • Surface: fine matte texture of the fabric.
    • Material: eco-friendly polyester, 270g/m² weight.
    • Resistance: highly durable, stain-resistant, cleanable, eco-friendly and certified.
    • Application: extremely malleable material for easy application, dimensional stability, tear resistance.
    • Use: a luxurious choice for those who are looking for an eco-friendly, certified premium wallpaper with a soft fabric texture.

Key differences:

  • Surface: smooth (interlining), structured (Canvas), structured (brush), fabric (Premium).
  • Material: cellulose interlining (Fleece), vinyl interlining (Canvas), vinyl interlining (Brush), polyester (Premium).
  • Weight: 190g/m² (interlining), 350g/m² (Canvas), 350g/m² (Brush), 270g/m² (Premium).
  • Stain resistance: highest in Canvas, Brush and Premium (washable), moderate in interlining.
  • Price: smooth ecological wallpaper (interlining), structural canvas wallpaper (interlining with vinyl coating – 139,90PLN/m², structural brush (interlining with vinyl coating) – 139,90PLN/m². Premium fabric wallpaper (polyester fabric) – 169,90zł/m².

The choice depends on the desired texture, strength and environmental preferences.

How to measure a wall correctly? - A straight wall, a slant, a wall with a door or a window

What is the difference between the available pattern sizes?

At Dekorillo, customers can purchase wallpaper in two variants of pattern size: fine pattern and large pattern. They differ in scaling to the dimension base. The fine pattern is a 50cm base scale, the large pattern is a 100cm base.

Depending on the design, it is possible to prepare an individual size of the design within the framework of an individual order.

 

An illustrative visualization of the size of the fine pattern and the large pattern on the example of the Bouquet wallpaper:

 

Fine Pattern.

Large Pattern.

What is a mural?

A mural is a large-format graphic that covers all or a significant portion of a wall. Unlike traditional wallpaper, which consists of repeating patterns, a mural presents a unified composition. It is an artistic work that gives the interior a unique character and becomes its focal point.

If I order a mural, won't the graphic be cut off?

At Dekorillo, we go to great lengths to ensure that each mural is perfectly matched to your wall. Therefore, you can be sure that the graphic will not be accidentally cut off. Before printing, we always send a visualization with the layout of the stripes for your approval, so you can see how the mural will look on your wall. At this stage you have the opportunity to make comments and corrections.

Will the color I see on the monitor be identical to the one on the wallpaper?

The colors seen on the screen may differ from the actual appearance of the wallpaper due to individual monitor settings and the specifics of the display. Differences in color, proportion or saturation are not grounds for complaint.

To be sure of the shade, we recommend ordering wallpaper samples and checking them at the target installation site, preferably in daylight. The perception of color is also affected by factors such as the type and hue of lighting and other interior design elements.

Why can wallpaper colors vary from backing to backing?

The color of the wallpaper may look different depending on the chosen backing, as each material absorbs ink and reflects light differently. We offer four types of wallpaper, each of which affects the final color effect:

  • Smooth organic – has a slightly warm hue, which means that lighter colors can fall into beige. The colors are crisp and well saturated.
  • Structural Canvas – deep matte and canvas texture make the colors more subdued and slightly deeper.
  • Structural Brush – pure white primer makes colors look brighter and fresher.
  • Premium polyester – white, premium quality material that perfectly reproduces colors, preserving their intensity and depth.

In order to see the real effect on the selected undercoat, we recommend ordering a sample before purchase.

What should the wall preparation for wallpaper look like?

Before gluing wallpaper, prepare the substrate properly. The wall should be cleaned of dust and degreased and primed. Note that the wallpaper application can be done after approx. 2-3 weeks after the last painting. Along with the wallpaper, the customer receives a paper instruction in the package.

Which wallpaper adhesive should I choose?

Both wallpaper priming granules and ready-to-use adhesive can be used for wallpaper application. Apply the adhesive only to the wall (not to the wallpaper). Use fleece wallpaper adhesive for all our wallpapers.

How to glue the wallpaper?

Start gluing the wallpaper from the top, one solid next to the other, “on contact” (the solids do not overlap). Both in the case of smooth ecological wallpaper (fleece wallpaper), structured wallpaper and polyester fabric, we only lubricate the wall with glue. Do not lubricate the wallpaper with glue.

Attention! Please make a visual inspection of the wallpaper (especially the consistency of the pattern on each strip) by spreading it on a dry, flat surface before gluing.

What are the sizes of wallpapers available at Dekorillo?

Wallpaper is sold by the square meter with a width of 50cm or 100cm (depending on the option chosen).

Are Dekorillo wallpapers suitable for bathrooms or kitchens?

Yes, Dekorillo wallpapers can be used in kitchens and bathrooms, provided they are not exposed to direct contact with water. Our vinyl wallpapers on interlining (such as Canvas textured wallpaper or Brush textured wallpaper) will work well in wet areas, such as between kitchen cabinets, at the sink or toilet. However, keep in mind that vinyl is a rather soft material, so intensive rubbing may damage the surface of the wallpaper. To increase its resistance to moisture and dirt, it is worth protecting the wallpaper with a special wallpaper resin. It is not recommended to install wallpaper in the shower or at the bathtub adjacent to the wall.

Where can I find a detailed wallpaper application guide?

Does the wallpaper come with installation instructions?

Yes, along with the order, the customer receives instructions in paper form.

Wallpaper samples

Can I order a wallpaper sample?

Yes, wallpaper samples can be ordered from the tab “Wallpaper samples” or by going to the wallpaper of your choice and clicking “Buy a sample of this wallpaper”. At this point:


With samples, you can check the actual color and texture of the material before buying full-size wallpaper.

What is the waiting time for a sample?

We usually send samples within 3 business days.

Will the wallpaper be the same color as the sample?

Yes, provided that it is ordered on the same base as the sample. Different materials may slightly affect color perception, so we recommend choosing the same wallpaper base on which the sample was tested.

What size pattern will I get on the wallpaper sample?

Customers can purchase wallpaper samples at Dekorillo. Samples are available according to the type of product – i.e. samples of smooth ecological wallpaper, structural canvas, structural brush and samples of wallpaper on polyester weaving. When ordering samples of our wallpapers, the customer receives a sample consisting of three elements: 1) with a view of the full scaled wallpaper pattern to the size of 25x25cm, 2) a fragment of the fine pattern on a scale of 1:1, 3) a fragment of the large pattern on a scale of 1:1.

Below is a summary of the size of the patterns using the example of the Sky Ocean wallpaper. Wallpaper with a repeating pattern, pattern type.

Below is a summary of the size on the example of the wallpaper-mural Mermaid Lake. The mural with fragments of characters scaled to a size of 500x280cm.

 

Wall stickers

What material are the stickers printed on?

We print the stickers on the highest quality polyester self-adhesive fabric, which is one hundred percent safe and child-friendly (can be used in children’s rooms as well as nurseries and kindergartens). Each is produced in our own printing plant, directly after the order is placed. This means that the acrylic-based adhesive covering the sticker is fresh, so it bonds perfectly to the substrate. We never print “for stock.” We produce stickers -with and -without transport film. We use the transport film most often for thin items on the sticker pattern or on maps. Its use ensures that a “more complicated” sticker can be applied without any problems.

What should the preparation of the substrate look like?

The surface to which the sticker is applied must be cleaned of dust, grease and other contaminants that could adversely affect the sticking of the sticker. Keep in mind that the application must not take place immediately after painting the wall – wait approx. 28 days. As a result of the use of various varnishes and paints on the walls, it is worth conducting a test before applying the sticker, before the final application of the film, which will determine whether the film will work.

Before sticking the sticker, it is a good idea to prepare yourself a squeegee or cloth to make the job easier. We recommend that you allow the stickers to spread out on a flat surface after removing them from the package.

On what surface do stickers stick best?

Stickers have the best adhesion to walls painted with acrylic paints. We do not recommend sticking stickers on walls covered with latex paint. The stickers will also stick perfectly on flat surfaces like a window or mirror.

Where can I find a detailed sticker application guide?

Discount coupons and promotions

How to activate a discount coupon?

If you have a discount coupon and want to use it, after adding products to your cart, enter the coupon text in the “Coupon Code” field and confirm with the “Apply Coupon” button. The value of the basket will decrease by the value of the coupon.

 

Coupon field on the Cart page

 

Coupon field on the Order page

Orders, shipping, forms of payment

How to order a m² wallpaper through a calculator?

All wallpapers are sold by the square meter. To make an order for a specific size, select the basic parameters in the product card, ie: Type of product (fleece wallpaper or on polyester fabric), Width of solid (Width 50cm or width 100cm), Size of pattern (fine pattern or large pattern). After selecting all the options below, the area calculator is activated, where you need to enter the dimension of our wall. Dimensions for width are given in 0.5m increments, and for height in 0.1m increments. The minimum value for width is 0.5m, while for height it is 1m. In the field next to the “Add to cart” button, we specify the effort, i.e. if we have one wall to be wallpapered with the dimensions specified in the calculator, we select 1, if there are two walls, we enter the number 2 in the field.

Example order: fleece wallpaper, brite 100cm, fine pattern, wall height 2.5m, wall width 3m, we have 1 wall to wallpaper.

Why does the wallpaper to size calculator show more m² than the actual wall size?

The calculator calculates the amount of wallpaper we need to produce, taking into account the width of the roll on which we print. Our wallpapers are produced on 50cm or 100cm wide rolls. In order to adjust the wallpaper to the dimensions of the wall, the calculator has to take into account the stock of material for width every 50cm and height every 10cm, so it shows a slightly larger number of m². At the request of the customer, after production, the wallpaper is cut to the exact dimensions, which the customer gives in the “Notes to the order”.

How to order wallpaper if the wall has a bevel or a door or window opening?

If your wall has a bevel or door or window openings, just prepare a drawing of your wall and send it to us at sklep@dekorillo.pl. We will give you a personalized calculation and the exact amount of wallpaper to minimize waste.

What should be included in the drawing?

  • In the case of a bevel – give the dimensions of the upper and lower base and the height of the bevel.
  • For a wall with a door or window – provide the dimensions of the door or window.

The entire process is detailed in our instructional video:

After receiving your drawing, we will prepare a quote for you and recommendations for ordering the appropriate amount of wallpaper.

What is the waiting time for an order?

The delivery time of an order is usually 3-5 business days after the payment is credited. To this, you should add the delivery time, which depends on the selected shipping method and country of delivery. Please note that if the order was placed during a promotion, the lead time may be extended (according to the terms of the promotion).

If you want a faster turnaround, contact us – we will try to find a solution!

Do we ship overseas?

We carry out shipments throughout the European Union.

If you wish to order delivery to another country, please contact us by email at sklep@dekorillo.pl – we will prepare an individual quote for shipping costs.

For delivery outside the European Union, additional customs duties may apply, which must be paid according to the regulations of the recipient country.

What are the possible forms of delivery?

We offer various delivery options to best suit your needs:

  1. Domestic shipping (Poland)

    • DPD courier – we deliver orders throughout Poland.
    • Free shipping – when ordering more than £299, delivery is free.
    • No cash on delivery option – we do not process shipments paid on delivery.
  2. International shipping

    • We deliver international shipments via DPD, DHL and FEDEX couriers.
    • The cost of delivery depends on the destination – for an individual quote, please contact us.

Is it possible to ship "on delivery''?

Unfortunately, all of our products are made to order and we start making them only after we receive payment for the order. For this reason, “cash on delivery” shipping is not possible.

Can I cancel an ordered product after I receive it?

In accordance with the law and our terms and conditions, custom wallpaper and other custom-made products, such as wallpaper samples, are not returnable or exchangeable. However, wall decals and posters are returnable.

We are a family-run manufactory, and each wallpaper is produced only after we receive an order – we do not have stock or ready-made wallpapers in rolls. We create wallpapers to size, which avoids overproduction and reduces waste, thus taking care of the environment

What forms of payment are available for my order?

At Dekorillo, there are several options for paying for your order:

Instant transfer using fast online payments – PayU

When finalizing the purchase, all the transfer data is filled in automatically, and editing is locked. As a result, there is no need to enter the data manually. It takes only a dozen seconds to complete payment through this channel. This is the fastest and, in our opinion, the most convenient form of payment for an order.

PayU no-cost installments

BLIK

With this form of mobile payment, payment for an order takes place with a quick one-click transfer. All you need to do is confirm the payment with a code generated by the bank app. All you need to complete the entire process is the simplest smartphone and the bank’s mobile app.

BLIK payment step by step:

  • log in to the mobile application of your bank participating in the BLIK program (currently these are: Alior Bank, Bank Millennium, Bank Zachodni WBK, ING Bank Slaski, mBank, PKO Bank Polski, Orange Finanse, Getin Bank),
  • read the six-digit code,
  • enter it in the store,
  • Confirm payment processing.

By traditional transfer

It is a simple transfer from bank to bank. Most often it is credited to our bank account within 24 hours.
Traditional transfer details:
Agata Kozerska Assist Media
Bank account number:
73 1240 6856 1111 0010 7483 0241

Important! Please include the order number in the title.

No answer to your question?

Send your question through the contact form, we will respond as soon as possible! 🙂

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